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Agent Builder

  • Knowledge Base
  • Behavior
  • Model
  • Voice
  • Context & Routing
  • Appearance
  • Widget Pages
  • Custom FAQs
  • Triggers
  • Embed & Install

Operations

  • People
  • Inbox
  • Help Center
  • Feedback Board
  • Analytics

Workspace

  • Integrations
  • Team Management
  • Brand
  • Settings

Profile

  • Premium Plan & Billing
  • My Profile

Platform

  • AI Community Insights
  • Anti-Spam & Rate Limiting Rules
  • Lead Capture Webhooks
  • SEO & Sitemaps
  • Security & Data Privacy
Home/Operations

Operations

Manage your daily support workflow, including handling live chat conversations, organizing the Help Center, and tracking performance through analytics.

5 articles

People

The People page acts as your central directory, displaying everyone who has interacted with your chatbot, submitted a lead form, or opened a support t...

peoplecontacts+2 more

Inbox

The Inbox page is your central command center for handling live customer support tickets. It allows human agents to take over conversations from the A...

InboxLive Chat+3 more

Help Center

The Help Center page is where you create and manage your support articles. Published articles automatically build your public knowledge base portal an...

Help CenterArticles+3 more

Feedback Board

The Feedback Board is your centralized hub to manage user feature requests and bug reports. From this page, you can track community upvotes, update th...

feedbackfeature requests+2 more

Analytics

The Analytics Dashboard allows you to track bot performance, view customer interactions, and discover knowledge gaps. It provides actionable insights ...

AnalyticsPerformance+3 more

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