Model

The AI Model Settings page allows you to fine-tune the intelligence, strictness, and verbosity of your AI agent. These controls let you balance response speed, accuracy, and detail to fit your specific support needs.

Key Features

• AI Model Selection: A dropdown to select the underlying AI model, allowing Premium users to upgrade to a more advanced model.
• Match Threshold: A sliding scale to control how strictly the AI matches user queries to your knowledge base documents.
• Reasoning Effort (GPT-5): A dropdown to adjust the cognitive effort the model spends before answering complex queries.
• Verbosity: A dropdown to instruct the AI on how long and detailed its responses should be.

Selecting the AI Model (Premium Feature)

• Locate the AI Model dropdown.
• GPT-5 Nano (Standard): The default model used for standard support interactions.
• GPT-5.4 Nano (Advanced): Offers faster speeds and better reasoning capabilities. This option requires a Premium plan.

Adjusting the Match Threshold

• Locate the Match Threshold slider.
• Move the slider to a lower value to make the bot "broader," pulling more documents into its context window.
• Move the slider to a higher value to make the bot "stricter," pulling fewer documents and only answering when it is highly confident.

Setting Reasoning Effort (GPT-5)

• Use the Reasoning Effort (GPT-5) dropdown to determine how much time the AI spends "thinking" before generating a reply:
• Low (Faster): Best for simple, straightforward questions where speed is the priority.
• Medium (Balanced): The default setting, providing a good mix of speed and comprehension.
• High (Deep thinking): Best for complex, multi-step user queries that require careful logical deduction.

Controlling Verbosity

• Use the Verbosity dropdown to set the default length of the AI's answers:
• Low (Concise): Forces the AI to give brief, straight-to-the-point answers.
• Medium: The standard conversational length.
• High (Detailed): Encourages the AI to provide comprehensive, thorough, and highly detailed explanations.

Important Notes & Pro Tips

• Permissions: Only workspace owners can modify the AI Model settings. If you are logged in as an agent, these controls will be disabled (grayed out).
• Premium Model Access: The GPT-5.4 Nano (Advanced) model is exclusively available to workspaces on the Premium plan. For free users, the selector is disabled, locked to the standard model, and displays a "Premium" badge.
• Premium Fair Use Limit: If you are using the Premium GPT-5.4 Nano model, there is a zero-latency fair use limit of 10,000 monthly messages. If your workspace exceeds this limit within a given month, the system will automatically fall back to the standard GPT-5 Nano model to ensure uninterrupted chat service.