Model

The AI Model Settings page allows you to fine-tune the intelligence, strictness, and verbosity of your AI agent. These controls let you balance response speed, accuracy, and detail to fit your specific support needs.

Key Features

• Match Threshold: A sliding scale to control how strictly the AI matches user queries to your knowledge base documents.
• Reasoning Effort (GPT-5): A dropdown to adjust the cognitive effort the model spends before answering complex queries.
• Verbosity: A dropdown to instruct the AI on how long and detailed its responses should be.

How to Use

Adjusting the Match Threshold

Locate the Match Threshold slider.

• Move the slider to a lower value to make the bot "broader," pulling more documents into its context window.
• Move the slider to a higher value to make the bot "stricter," pulling fewer documents and only answering when it is highly confident.

Setting Reasoning Effort (GPT-5)

Use the Reasoning Effort (GPT-5) dropdown to determine how much time the AI spends "thinking" before generating a reply:

• Low (Faster): Best for simple, straightforward questions where speed is the priority.
• Medium (Balanced): The default setting, providing a good mix of speed and comprehension.
• High (Deep thinking): Best for complex, multi-step user queries that require careful logical deduction.

Controlling Verbosity

Use the Verbosity dropdown to set the default length of the AI's answers:

• Low (Concise): Forces the AI to give brief, straight-to-the-point answers.
• Medium: The standard conversational length.
• High (Detailed): Encourages the AI to provide comprehensive, thorough, and highly detailed explanations.

Important Notes (or Pro Tips)

• Permissions: Only workspace owners can modify the AI Model settings. If you are logged in as an agent, these controls will be disabled (grayed out).