Help Center

The Help Center page is where you create and manage your support articles. Published articles automatically build your public knowledge base portal and seamlessly sync to your AI agent's memory to improve its answers.

Key Features

• Article Management: Create, edit, search, and delete your support documentation.
• Custom Domain: Connect your own domain (e.g., help.yourwebsite.com) to host your public documentation.
• Appearance Customization: Upload a custom logo and favicon for your public help center portal.
• Article Analytics: View quick, at-a-glance stats on how many views, upvotes (helpful), and downvotes (failed) each article has received.
• Categories Link: A quick shortcut to manage the categories that organize your articles.

How to Use

Managing Articles

• To create a new article: Click the black New Article button in the top right corner. This will open the document editor.
• To find an article: Use the Search articles... input, the Category dropdown, or the Sort dropdown (Last Updated, Alphabetical, Category) at the top of your article list.
• To edit an article: Click anywhere on the article's row in the list to open it in the editor.
• To delete an article: Hover over the article row and click the X (Clear) icon on the far right. Note: You will be asked to confirm this action.

Customizing Appearance

1. Click the Customize button (palette icon) at the top of the page.
2. Help Center Logo: Click Upload Logo to replace the default text header on your public portal. You can also specify a Logo Destination URL if you want the logo to link back to your main website.
3. Custom Favicon: If you are on the Premium plan, click Upload Favicon to set a custom browser tab icon.
4. Click the black Save Appearance button when finished.

Connecting a Custom Domain

1. Click the Domain button (globe icon) at the top of the page.
2. Enter your desired domain (e.g., help.yourdomain.com) in the input field.
3. Click Set Domain.
4. You will be provided with DNS instructions. Go to your domain registrar and create a CNAME record pointing to the provided Vercel target.
5. Click Verify DNS Setup to check your propagation status.

Important Notes (or Pro Tips)

• Permissions: Custom domains and appearance customizations can only be modified by the workspace owner.
• Premium Features: Connecting a custom domain and uploading a custom favicon require an active Premium plan. If you are on the free plan, you can still view your portal using the default URL provided.
• DNS Propagation: DNS changes for custom domains can take up to 48 hours to propagate globally. You can monitor the verification status directly in the Domain panel.
• Article Badges: In your article list, you will see badges indicating the current state of an article, such as Draft, Archived, Scheduled, or Private (private articles train the AI but are hidden from the public portal).