Integrations

The Integrations page allows you to connect your Apoyo workspace with external third-party services. By setting up these connections, you can route support tickets to your team's internal communication tools and send captured lead data directly to your CRM.

Key Features

• Slack Integration: Route incoming user tickets directly to a designated Slack channel and reply to them from within Slack.
• Lead Capture Webhook: Automatically send captured leads directly to automation platforms like Zapier, Make.com, or your own custom CRM.

How to Use

Connecting Slack

1. Locate the Slack card on the Integrations page.
2. Click the black Connect Slack button. This will redirect you to authorize the connection between Apoyo and your Slack workspace.
3. Once successfully authenticated, the card will update to display a green Connected badge.

Disconnecting Slack

If you need to stop routing tickets to Slack or want to change the connected workspace:

1. Locate the Slack card (which should currently show as "Connected").
2. Click the red Disconnect button.

Configuring a Lead Capture Webhook

To automatically forward lead data (such as names and emails) collected by your chat widget:

1. Locate the Lead Capture Webhook card.
2. Paste your destination webhook URL into the input field (e.g., a catch hook URL provided by Zapier or Make.com).
3. Click the black Save Webhook button to activate the integration.

Important Notes (or Pro Tips)

• Webhook Input Validation: The Save Webhook button will remain disabled until you type or paste a URL into the input field. Ensure you provide a complete, valid URL (starting with https://).
• Concurrent Usage: You can actively use both the Slack integration and the Lead Capture Webhook simultaneously to fully automate both your support and sales routing.