My Profile

The My Profile page allows you to manage your personal details and upload the agent avatar that will be displayed to your users during live chat sessions.

Key Features

• Agent Avatar: Upload a custom profile picture to personalize your live chat interactions.
• Personal Details: Update your first and last name associated with your agent account.

How to Use

Updating Your Agent Avatar

1. Navigate to the Agent Avatar section at the top of the page.
2. Click the Upload Image button to choose an image file from your computer.
3. While the image is uploading, a loading spinner will appear. Once finished, a preview of your new avatar will display in the circular frame. (Note: If you do not upload an image, your avatar will default to a placeholder displaying your first initial).
4. Click the Save Profile button at the bottom of the page to finalize your changes.

Editing Personal Details

1. Locate the First Name and Last Name text fields in the middle of the page.
2. Enter your desired name into the respective input boxes.
3. Click the Save Profile button at the bottom right to apply your updates. A success message will confirm that your profile has been updated.

Important Notes (or Pro Tips)

• File Size Limit: Uploaded avatar images must be strictly under 5MB in size.
• Recommended Dimensions: For the best display quality in the live chat widget, it is highly recommended to use an image that is 64x64 pixels.
• Public Visibility: The avatar uploaded on this page is directly visible to your end-users whenever you are communicating via the live chat widget.